If for some reason you received an item that doesn't fit or is not as per your requested specs? No problem, our exchanges and returns policies are designed to make it as easy as possible. We're happy to exchange most items if they are wrong size or color, but unfortunately engraved or custom-made items cannot be exchanged or refunded unless a manufacturer's fault is found with them.
We do our best to make you satisfied with our products & services. All products should pass quality checks and cross-check before shipping. But in certain cases, you need to Return or Replace the product; aspects need to be taken care of. Most of our products are made to order, and a 20% restocking fee and shipping charges are charged on return for a replacement.
The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund. Alternatively, you can send them back to us for an exchange and we'll post the replacements to you. You can process your exchange via our online exchange system. Once we receive your returned items back, we'll get the replacements sent out - normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.
To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.
If you are thinking of exchanging something - remember that you can combine the replacement item with any other items you may wish to purchase, and only pay to ship for the combined order, that will save you on shipping charges.
If you would like to return an item for a refund, please send it back to us at the following address, including the following information:
1. Your order number
2. Why the item is being returned
3. If the item is faulty in any way